For product questions, comments and suggestions, please email us at:
info@megastarenterprise.com

FAQ's

Is my personal information secure?
Mega Star Enterprise  is dedicated to keeping your personal information secure and private. We operate through Authorize.net so you can be sure you are protected by a name you trust.

When will my order ship?
Orders usually ship within 1-2 business days for in-stock items. Items otherwise noted are shipped as indicated.

We will usually ship in-stock items first and contact you to let you know an item is out of stock. Out of stock items will be shipped out separately, as soon as it's available. In rare cases, we may put your entire order on hold and ship the order as soon as the out of stock items are available. We will email you to notify you prior to placing the entire order on hold. You may cancel back orders at any time by contacting us.

When will my order arrive?
Once you have placed your order, you can check your order status through our Order Status page, which is available through your Order Confirmation Email. Tracking information will be sent via e-mail once your order has been shipped.

How do I return an item?
Return/Exchange Policy: If for any reason you are not completely satisfied with your purchase, we will gladly accept any returns for a refund (less any shipping/handling costs) within 14 days of receipt of shipment. (Exclusions do apply. Please see Returns/Exchanges section for more information.) Please allow up to 30 days for your refund to apply. All returns must be accompanied with a copy of your original invoice and must have the Return Authorization Number on the outside of the package. Packages received without a Return Authorization Number will be refused and returned. A request for an exchange of size or color of original purchase item must be made within 30 days from date of shipment. Items that appear to have been worn, laundered or are damaged or soiled can not be accepted for a refund or exchange.

Sale/Clearance Items:
All sale, clearance or closeout purchases are final sale.

Seasonal Items:
Seasonal item purchases (i.e. Halloween, Valentine's, or Christmas-related), including accessories and costume accessories, can not be returned or exchanged due to the seasonal nature of our business. All seasonal item purchases are final sale.


Payment

Credit Cards
We accept Visa, Mastercard, American Express, Discovery, PayPal and debit cards. Entering your credit card information on our site is completely safe. Please refer to our Privacy Policy for more information.

Shipping

Shipping Charges


Standard Shipping
USPS Priority Shipping within United States for all regular price items. Order usually arrives within 5-7 days for in-stock items. Items not immediately available will be shipped separately within 14-21 days. (APO or FPO Delivery: 7-10 business days)

Express Delivery
1-2 Day Delivery (from ship date)

Canada, Virgin Islands, Guam
USPS Global Express Shipping (1-2 business days)
USPS Global Priority Shipping (2-3 business days)

International Delivery
USPS Global Priority Shipping (7-10 business days)
USPS Global Express Shipping (4-6 business days)

*International Delivery Customs: Your order may be subject to import duties and taxes upon arriving in your country. Mega Star Enterprise Inc. does not collect duties and taxes. For more information regarding your country's customs policies, please contact your local customs office.


Back Orders

You may cancel back orders at any time by contacting us.


Returns/Exchanges

If you are not fully satisfied with your purchase for any reason, you may return any unworn/unused purchases for a refund, exchange or store credit subject to the following terms:

Requests for returns must be received within 14 days of receipt of shipment.
All returns are subject to a 20% restocking fee. Fee will be deducted from refund.
Exchanges or returns for store credit are eligible up to 30 days from date of shipment.
Shipping and gift wrap charges are not refundable. (Purchases with no shipping charges will be refunded minus a $5 shipping charge.)
All sale, clearance or seasonal merchandise sales are final and no returns will be accepted, so please be sure to double-check your order prior to checking out.
Accessories and costume accessories are not eligible for return unless defective. Damage during shipment does not apply.
Returned items that appear to have been worn or used will not be accepted. Items are subject to inspection prior to issuing a refund/exchange.
Due to health and safety regulations, intimates (including hosiery) and select dancewear are final sale and are not eligible for return/exchange. If sanitary lining of swimsuit appears to have been removed, the item will be returned to sender.


Return/Exchange Instructions
1. Carefully package the unworn items to be returned. Enclose a copy of your original invoice in the return shipment. If you will be exchanging an item, please be sure to indicate which items(s) you will be returning and the size or color you would like to receive.

2. Ship the package to our Returns Department, as indicated in your Return Authorization Email.

You are responsible for return postage and we recommend insurance to guard against loss or damage. If you would like to track your item, we recommend purchasing delivery confirmation if it is not already included.

Returns are generally processed every other week. Please allow up to 14 days before contacting us regarding your return and 30 days for your return credit to appear in your account.

Defective Items/Items Sent in Error
If you are returning a defective item or an item you were shipped in error, please contact us. We will work to try to save you any further inconvenience.

Refunds:
We will either issue a credit to your credit card account or send you a refund check, depending on how you paid for your original purchase. We will email you once a credit has been applied to your account. Please allow up to 3 business days after it is issued for the credit to be posted to your account.

Exchanges/Store Credit Requests:
There is no shipping charge for exchanging an item(s) for a different size. Exchanges for different styles, colors or different items are subject to standard shipping costs.